Email info@velita.co within 30 days of purchase and include your order number. We do not accept physical returns to a warehouse. If we made a mistake or the product arrived damaged, we will refund you or send a free replacement. For damage claims, send clear photos within 48 hours of delivery and contact us within 5 days of receipt.

No. We do not require physical returns. All requests are handled by email at info@velita.co. This avoids high return shipping costs for you.

Sorry, we cannot offer refunds or exchanges for customer selection errors. Please check our size guide before ordering. If your order has not shipped yet, you can ask to cancel within 1–2 days of purchase. Approved cancellations may include a small processing fee.

Yes. Our site uses secure SSL encryption and trusted, PCI-compliant payment processors. We do not store full card numbers. We only use your data to fulfill your order and provide support. You can contact info@velita.co for any privacy questions or to request data updates.

Estimated delivery is 7–14 working days once shipped. Processing usually takes 1–3 working days. Remote areas and peak seasons can add time. You will receive tracking by email. If tracking stalls, contact info@velita.co and we will help.