Delivery Times

We ship products from the warehouse within 1–3 business days (order processing and preparation).

We deliver worldwide: under normal conditions, transit times are 6–10 business days depending on the country and shipping method chosen. Orders placed over the weekend are generally prepared and shipped the next business day .

In the event of delays due to Force Majeure (e.g., extraordinary global events), we are not responsible for any inconvenience. We ask that you wait up to 30 business days before contacting customer support for an undelivered order and use the tracking number to track the shipment.

To offer you the best prices, products may be shipped directly from our partners' warehouses . We reserve the right to make errors related to third-party logistics. By making a purchase, you accept the terms and conditions on this site: if you have any questions, please contact us before completing your order. For complaints or other requests, please contact us by email.

For all uncollected parcels, we reserve the right to charge €20 to cover return shipping and handling costs.

*Delivery times are estimates and not guaranteed and may vary depending on the delivery address.

Where is my order?

Your order will be shipped by our partners within 1–3 business days* . You'll receive a confirmation email with your tracking number and shipping details.

If you still have questions about the status of your package, email us at info@velita.co and our support team will help you right away.

*During high-volume periods, processing times may take up to 7 days . These times are average estimates and are not guarantees .

My package is untracked: what can I do?

After the shipping confirmation email, it can take 1–3 business days for tracking to be activated on the courier's systems.

If the problem persists, please feel free to contact us at info@velita.co .

Discount Codes

Discount codes must be entered before completing the purchase.

Velita cannot apply discounts after the order has been finalized.